FAQ
Helpful Information
HOW DO WE START?
A Deep Clean is recommended to initiate all projects. Deep cleaning is suggested every six months and allows our team the extra time to get all areas that have been missed or not addressed. After your deep cleaning session, we encourage clients to move to a scheduled standard clean to maintain their cleanliness preference (see our standard cleaning checklist).
(Visit "What is a Deep Clean?" here)
DOES YOUR COMPANY OFFER MOVE IN AND MOVE OUT SERVICES?
Yes. Contact us so we can gauge what you need in order to provide you with the quote most appropriate for your needs according to your budget.
DO YOU SERVICE MY AREA?
We service all homes, apartments, and offices in a 15-mile radius of Ann Arbor, MI.
BOOKING PREFERENCE
We ask that all booking inquiries be made within 5 business days of the cleaning suggested. This will allow us time to view the project in person (if necessary) and adjust our schedules accordingly. If there is a need for an emergency cleaning reach out to us as soon as possible so we can adjust our schedule. There will be a surcharge for emergency projects.
CAN I BOOK ONGOING STANDARD CLEANING (WEEKLY, BI-WEEKLY, MONTHLY) FOR THE DISCOUNT RATE AND THEN CANCEL?
While it's true that we offer a discount for recurring clients on a standard cleaning schedule. New clients cannot sign up for recurring only to take advantage of this discount. Most discounts are reserved for ongoing services. If you cancel after the first service, you will be charged the difference in price.
ARE YOUR RATES NEGOTIABLE?
No. With current market conditions and the increase in gas and products due to inflation, to maintain a quality standard we must stay a top of economic changes. Additionally, our rates are calculated with the information you provide.
DO YOU OFFER DISCOUNTS?
We do! We have discounts available to the University of Michigan faculty and staff when presented with a UMich card or an inquiry was made using an @umich email address. We also offer discounts to new clients for deep cleaning.
WHAT IF I'M NOT SATISFIED WITH MY CLEANING?
If for any reason we miss something or you are not satisfied with the service please reach out to us immediately so we can come back and make it right. All re-cleans must be done within 48 hours of the original cleaning.
WHEN WILL I BE CHARGED FOR MY CLEANING?
All cleanings are processed on the date of service.
WHAT DAY IS MY CLEANING?
This date is established during the onboarding phone call and can be canceled or rescheduled with a minimal 48-hour notice.
HOW MANY TEAMMATES WILL COME? WILL THE TEAM CONSIST OF THE SAME PEOPLE EVERY TIME?
We send a minimum of 2 teammates for all jobs. If you have an exceptionally large home we will arrange for more teammates. We can accommodate having the same teammate upon request. We recognize the importance of privacy and trust but ask that you understand that team members have personal lives; may need to care for a loved one, can get sick, or request leave. If that occurs we’ll ask to either reschedule or send a different team member.
CANCELLATION AND RESCHEDULING
We accept cancellations and rescheduling 48 hours outside of your scheduled cleaning. If you need to cancel a one-time clean within 48 hours of your scheduled cleaning, you will incur a $100 cancellation fee. If you need to cancel a recurring cleaning within 48 hours of your scheduled cleaning, you will incur a $50 cancellation fee.